Privacy Policy

1. Introduction

Context Spine ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our context intelligence platform and related services.

By accessing or using Context Spine, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

• Account registration information (name, email address, company name)
• Billing and payment information
• Communications you send to us (support requests, feedback)
• Configuration settings for your workspace and integrations

2.2 Information Collected Automatically

• Usage data (features used, queries made, time spent)
• Device information (browser type, operating system, IP address)
• Log data (access times, pages viewed, error logs)
• Performance metrics and analytics

2.3 Data From Integrations

When you connect third-party services (nerves) to Context Spine, we collect data from those services as configured by you. This may include events, entities, and metadata from sources such as GitHub, Slack, Jira, and other integrated platforms. You control which data sources are connected and what data flows into your workspace.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and administrative messages
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security threats
• Personalize and improve your experience
• Generate aggregated, anonymized analytics

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS 1.3) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Immutable audit logs for compliance
• Data isolation between customer workspaces

Your data is stored in secure data centers with SOC 2 Type II certification. We retain your data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: With vendors who assist in providing our services (hosting, analytics, payment processing)
• Legal Requirements: When required by law, subpoena, or legal process
• Safety: To protect the rights, property, or safety of Context Spine, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing

6. Your Rights and Choices

You have the following rights regarding your data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Export: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at [email protected] or through your account settings.

7. Children's Privacy

Context Spine is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of Context Spine after any changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: